Service Status Announcements

7/6/2003
Hard Drive Crash

2 weeks ago all eSite machines were upgraded including esitehost.dmcinternet.co.uk the primary server that handles the bulk of hosting accounts. Unfortunately due to a faulty batch of hard drives we have had to make an attempt to restore data file by file. This has now been done. We are aware that a handful of people are experiencing issues with sub-ftp accounts and mail. If you are having these problems please attempt to re-do your setting through your control panel alternatively drop an email to support@esitehost.co.uk and we will contact you to guide you through the process.

6 /2/2003
Kernel Update

eSite-1 had an emergency kernel update performed at 5.07pm today, after resolving a small issue associated with the version service was restored as normal at 5.37pm.


6 /2/2003
Account Abuse

After reports of mail issues on Monday we started to investigate possible causes of mail delivery problems. We unfortunately uncovered many issues caused by account abuse from 2 our of clients, this had resulted in deteriorated server performance and attacks against the eSite Hosting machines.

We had to unfortunately withdraw some services whilst we investigated these issues. After manually transferring all files to a new HD full service was restored at 9pm (15/2) we have introduced a quality of service system to monitor incoming and outgoing traffic for possible misuse of the service to ensure our customers no longer have to suffer problems caused by other users.

As an apology for this occurance we are giving users the chance to upgrade FREE OF CHARGE, if you want further details please email support@esitehost.co.uk.



10/10/2002
EasyNET DoS Problems

As from 6.57am our Easynet connection has been experiencing serious packet loss and in some periods small outages, after liasing with Easynet this is apparently the continuation of the attacks yesterday, they have unfortunately been stepped up this morning and have exceeded Easynet's precautions. We have however changed to the GXN connection through our BGP4 system and everything is currently running as normal.

It would appear a core router in Easynet is either being attacked or are taking the full force of the attack, they are working on this now.

9/10/2002
EasyNET experiencing DoS attacks

EasyNET's network was experiencing DoS attacks this morning which caused many of its customers including us to experience packet loss, it has almost disappeared now but leaving about 1% packet loss still on going, we hope this will be resolved as the day progresses.


2/10/2002
BT Mail Servers Experiencing Issues

We are noticing a lot of mail queuing on our mail servers directed for BT, we are informed that they are currently experiecing mail server issues, we are regularly attempting to flush the queues to try and get this mail through but please be aware that people who have mail forwarding to a BT account may have a delay on their mail.


24/9/2002
GXN LINE FAILURE

Our GXN connectivity that serves eSiteHost customers failed yesterday at approximately 3.03 pm, connectivity was intermittent until failing at 9.47 pm. We are informed that a series of attacks on local BT routers caused line issues and packet loss.

BT and GXN arrived at our premises at 2.00pm full service was restored by 5.14pm.

We would like to apologise on behalf of our connectivity providers for this unacceptable occurrence. We would now like to advance the change from the GXN block to our RIPE block so we can peer with multiple providers, an email will be sent out to all customers within the next couple of days.

We would like to mention that the DMC Group and its partners have invested over £30,000 in connectivity alone over the past year, unfortunately when they get attacked the amount doesn't matter, its out of our hands and proves very aggravating and tedious.

Thank you for your continued support, we do and shall continue to invest in eliminating problems such as this, we are truly sorry our providers have caused us all to endure this.

Regards
Support


1/9/2001

IMPORTANT ANNOUNCEMENT FOR ALL USERS!

Between September and December DMC Group will be making a number of serious internal network modifications, to expand our service.

We now have a RIPE IP block and access to AS meaning we can now complete our BGP4 upgrade and peer with our providers combined.

Over the cause of these months, we shall be changing server ips from our old GXN IP range to our new RIPE ip block, this will mean eSite servers and customers will have their ips changes. We shall notify all customers of dates as we approach, those using alternative DNS other than eSite will be able to modify their external records with our new IP's once their account is changed.

Should you have any problems please do not hesitate to contact us on support@esitehost.co.uk